Housing Disrepair Claim

HOUSING DISREPAIR CLAIMS — YOUR HOME DESERVES BETTER

Living in a rented property that’s damp, cold, mouldy or unsafe is not something you should simply “put up with”. If your landlord has ignored repeated requests for repairs, you may be entitled to take action — and we are here to help you do it properly, professionally, and in line with SRA standards.

What Is a Housing Disrepair Claim?

A housing disrepair claim allows tenants to challenge landlords who fail to keep their property in a safe, healthy and liveable condition.
If you have reported problems such as damp, leaks, broken heating, faulty electrics or structural issues — and nothing has been done within a reasonable time — the law gives you the right to seek both repairs and compensation.
Under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, landlords must maintain the structure, installations and general condition of the property. When they don’t, a claim can force them to act.

What Can You Achieve With a Claim?

A successful claim may result in:

A formal order requiring the landlord to carry out repairs
Compensation for the period you were living in unacceptable conditions
Refunds for costs related to the disrepair (extra heating, damaged items, inconvenience, or health impact)
Restoration of your right to live in a home that is safe and comfortable
Compensation varies, but is often calculated as a percentage of your rent during the period of disrepair — commonly between 25% and 50%, depending on the severity and duration of the problem.

Do You Qualify to Make a Claim?

You may be eligible if:

You rent from a Council or Housing Association
You reported the issues (ideally in writing or email)
The landlord failed to fix them within a reasonable timeframe
The problems caused discomfort, inconvenience or affected your daily life

Tenants can make claims when serious hazards are involved, although every situation is assessed individually.

What Evidence Is Helpful?

To build a strong claim, we recommend gathering:

Photos or videos showing the issues
Records of your complaints to the landlord
Medical notes if you experienced health problems connected to mould or damp
Receipts for damaged belongings or additional expenses

Don’t worry if you don’t have everything yet — we will guide you through what is needed.

How We Handle Your Case Responsibly (SRA Compliant)

As a regulated legal provider, we operate under strict professional standards. That means:

You receive clear and honest information about your rights and the legal process
We explain No Win No Fee agreements transparently, so you understand any potential risks
We follow the official Pre-Action Protocol, giving your landlord proper notice before taking the matter further
We prioritise negotiation and early resolutions — court action is used only when necessary
You are treated with respect and confidentiality at every stage

Our goal is to achieve both full repairs and fair compensation, while ensuring your claim is handled professionally.

Take the First Step Today

If your home is in poor condition and your landlord refuses to act, you don’t have to face this alone. Contact us for a free, no-obligation assessment.
We will tell you if you qualify, estimate the strength of your claim, and guide you through the entire process.
Your home should be safe. Your comfort should matter. Your landlord should take responsibility.

Let’s make that happen — starting today.